Ministry of East African Affairs, Commerce and Tourism Cabinet Secretary Phylis Kandie(2nd left) with the Principal Secretaries for EAC Affairs John O.Konchellah(2nd right) and Tourism Dr.Ibrahim Mohammed and the EAC Affairs Director of Administration Mr.Andrew Rukaria during the ISO 9001:2008 certification at KICC in Nairobi on the 16th February 2015.


The State Department of East African Affairs, ministry of East African Affairs, Commerce and Tourism is now ISO 9001-2008 certified, after the Cabinet Secretary Mrs. Phyllis Kandie launched it at a colorful ceremony held at the Kenyatta International Convention centre, Nairobi.

Mrs. Kandie presented the ISO certificate to the Principal Secretary in charge of the State Department Mr. John Konchellah to a thunderous applause from the staff, stakeholders and guests at the ceremony. Kenya Bureau of Standards Director in charge of Standard Development and Trade had earlier handed the certificate to the Cabinet Secretary, Mr. Charles Gachahi.

She commended the staff, led by the former Management Representative, who is also a retired Senior Deputy Secretary Madam Irene Irina, for a job well done. She, however, challenged the staff to sustain the principals and qualities of ISO.

Mrs. Kandie called on the ministry’s customers and stakeholders to hold them to account on the organization’s pledge to deliver quality services. “I am encouraging our customers and the general public not just to expect but demand for quality service that is commensurate with the international standards to which we have committed’’, she stressed.

She announced that the East African Community Heads of State will meet in Nairobi this week, where President Uhuru Kenyatta is expected to hand over the baton of chairmanship to Tanzania’s President Jakaya Kikwete.

The Principal Secretary assured the public and stakeholders that they wills strive to uphold the eight principals of ISO, one of which stresses on continuous improvement. He said all efforts, resources both human and finances will be put to proper us to enable the State Department retain its positive image within the EAC markets, people, governments and the global community.

Management Representative Mr. Andrew Rukaria said all efforts will be made to protect the standards set by ISO from collapsing, so that the certificate was not withdrawn.

The ceremony was also attended by Principal Secretary in charge of Commerce and Tourism , Ibrahim Mohammed, East African Legislative Assembly members Hon. Joseph Kiangoi, Peter Mathuki, Chief Executives, Mr. Allan Chenane(Tourism Fund), Muriithi Ndegwa(Kenya Tourism Board) Ahmed Kuresh(Bomas of Kenya), guests from Burundi, among others.